RENTAL TERMS AND CONDITIONS
Add the necessary equipment to your cart and submit an application with your Telegram username or mobile number.
After submitting the application, our manager will contact you. To verify your identity, we will need your social media profiles and passport details. If you do not receive a response, feel free to contact us by phone or through Telegram or Viber – we are always ready to assist!
Applications are only considered for individuals aged 18 and above.
To sign the Equipment Rental Agreement during your first visit, please make sure to bring your passport with you.
After submitting the application, our manager will contact you. To verify your identity, we will need your social media profiles and passport details. If you do not receive a response, feel free to contact us by phone or through Telegram or Viber – we are always ready to assist!
Applications are only considered for individuals aged 18 and above.
To sign the Equipment Rental Agreement during your first visit, please make sure to bring your passport with you.
ORDER PROCESS:
To order the necessary equipment from our rental service, you have several convenient options:
FEEDBACK:
A manager will contact you to confirm your request and arrange the time and method of receiving your equipment.
RECEIVING EQUIPMENT:
USAGE:
Use the equipment during the agreed-upon time as per the contract.
EQUIPMENT RETURN:
Please note that we recommend placing orders at least 24 hours before the planned event so that we can prepare and deliver the order on time. Also, if you decide to change the pickup time, please inform us no later than 24 hours before the start of the rental period.
To order the necessary equipment from our rental service, you have several convenient options:
- You can place an order on our website.
- Call us at +381611676500 (a manager will assist with your selection).
- Email us at manager@raskat.tv.
- Message us on social media.
FEEDBACK:
A manager will contact you to confirm your request and arrange the time and method of receiving your equipment.
RECEIVING EQUIPMENT:
- For self-pickup - you receive the equipment at the rental address, check and sign the agreement.
- For delivery - you receive the equipment from our specialist at the specified address/time according to the request, check the equipment, and sign the agreement.
USAGE:
Use the equipment during the agreed-upon time as per the contract.
EQUIPMENT RETURN:
- For self-pickup - return the equipment, the rental service checks functionality, and signs an acceptance report with you.
- For delivery - return the equipment to our specialist at the address/time specified in the request (adjustments are possible, but please note that changes should be communicated as early as possible). Our technician takes the equipment to the rental office, where equipment verification takes place. The acceptance report can be obtained only at the rental office.
Please note that we recommend placing orders at least 24 hours before the planned event so that we can prepare and deliver the order on time. Also, if you decide to change the pickup time, please inform us no later than 24 hours before the start of the rental period.
Yes, it is possible. Contact our manager, and we will send you the details and an invoice.
1. Mention our Instagram account @raskat.rent in your Stories and receive a 15% discount promo code for your entire catalog on your next order.
2. Loyalty Discounts for Regular Customers.
We value our customers and offer an attractive discount system for equipment rentals. The more orders you place, the higher the discount! This benefits you and helps us build long-term relationships.
Order Amount - Discount Percentage
from 200 euros - 5%
from 350 euros - 10%
from 600 euros - 15%
3. Follow our social media channels - our rental service regularly offers seasonal discounts (from 5% to 20%) and special deals (up to 50% off on specific equipment), which you can learn about on our social media.
4. Long-term Rentals. For equipment rentals exceeding 7 days, discounts are calculated individually.
Discounts do not accumulate - the highest applicable percentage is chosen.
We understand that unexpected situations, including rescheduling, may arise in life. If you need to cancel or reschedule your order, please inform us in advance, as early as possible, so that we can prepare for any changes. We kindly request you to do this at least 24 hours before the start of the rental to avoid misunderstandings and inconvenience for both our customers and our company.
Of course, and it's absolutely free. We'll show, explain, and assist you. Please contact our manager to coordinate the time of your visit, as the equipment you are interested in may be reserved for another client. Also, we remind you that you can receive the necessary consultation by phone or through social media.
We ensure that equipment delivery occurs smoothly and safely for all our customers. Therefore, we offer a delivery service within Belgrade for a fixed fee.
One-way delivery: 25 euros
Round-trip delivery: 50 euros
If you require delivery outside Belgrade, we will calculate the cost individually. However, please note that delivery is only available to customers whose applications have been approved by our security service.
It is essential to consider that the delivery location must be provided by the customer, and all conditions for equipment inspection must be met (for example, a power source may be needed to check lighting equipment).
Courier acceptance of the equipment (i.e., returning the equipment) is based on an acceptance report without inspecting the quality of the returned items. The equipment's quality will be verified by a manager upon its return to our company's office.
One-way delivery: 25 euros
Round-trip delivery: 50 euros
If you require delivery outside Belgrade, we will calculate the cost individually. However, please note that delivery is only available to customers whose applications have been approved by our security service.
It is essential to consider that the delivery location must be provided by the customer, and all conditions for equipment inspection must be met (for example, a power source may be needed to check lighting equipment).
Courier acceptance of the equipment (i.e., returning the equipment) is based on an acceptance report without inspecting the quality of the returned items. The equipment's quality will be verified by a manager upon its return to our company's office.
In our rental service, to support your shootings, you can book additional services and assistance from specialists:
Camera Mechanic:
Shift duration: 10 hours (on-site)
Cost per shift: 150 euros
Cost for 1 hour of overtime: 25 euros
No lunch/break: +2 hours of overtime
Current lunch break: +1 hour of overtime
Assistant (equipment support):
Shift duration: 10 hours (on-site)
Cost per shift: 90 euros
Cost for 1 hour of overtime: 15 euros
Sound Engineer:
Shift duration: 10 hours (on-site)
Cost per shift: 200 euros
Cost for 1 hour of overtime: 30 euros
Gaffer:
Shift duration: 10 hours
Cost per shift: 200 euros
Cost for 1 hour of overtime: 40 euros
Lighting Technician:
Shift duration: 10 hours
Cost per shift: 150 euros
Cost for 1 hour of overtime: 25 euros
Camera Mechanic:
Shift duration: 10 hours (on-site)
Cost per shift: 150 euros
Cost for 1 hour of overtime: 25 euros
No lunch/break: +2 hours of overtime
Current lunch break: +1 hour of overtime
Assistant (equipment support):
Shift duration: 10 hours (on-site)
Cost per shift: 90 euros
Cost for 1 hour of overtime: 15 euros
Sound Engineer:
Shift duration: 10 hours (on-site)
Cost per shift: 200 euros
Cost for 1 hour of overtime: 30 euros
Gaffer:
Shift duration: 10 hours
Cost per shift: 200 euros
Cost for 1 hour of overtime: 40 euros
Lighting Technician:
Shift duration: 10 hours
Cost per shift: 150 euros
Cost for 1 hour of overtime: 25 euros
Yes, it is possible. To do so, please contact us via Telegram or email.
- We operate strictly under official contracts. The material responsibility for the subrented equipment lies with the Rental service. Clients also sign a contract where the responsibility for the equipment is on the client.
- Before renting, we verify clients based on their passport information and social media to ensure their affiliation with the industry. Large equipment sets are provided with our specialist.
- Equipment is booked only if it is available under the required dates for clients. We handle the storage and delivery of equipment ourselves. The return time depends on the client's return time.
- Settlements with each subrenter are documented in a table. Subrenters can always check how much Rental owes them for the rented equipment.
- Equipment is labeled with barcodes and serial numbers to prevent substitution. The labels are durable and protected against moisture and dust. No residue is left from the stickers' adhesive
In 90% of cases, all equipment is charged, but there are instances when one client returns equipment, and it is immediately rented by the next. To ensure that the equipment is fully charged, please specify this in your request or inform the manager.
